At 416Vapes we want nothing more than for our customers to feel they receive quality products and high quality service. However, because we deal with a variety of suppliers from around the world and carry a wide range of products, we have adopted a general Return Policy for all our products.
e-Liquid is unable to be returned for any reason. Even though most of our products have tamper-evident caps, these caps are ubiquitous and in theory could be replaced by a customer. We do not mean to imply that we suspect any vaper of nefarious deeds, but rather to show all of our customers that we are dedicated to selling products that we know are direct from the production line, and can say with confidence that they were not tampered with.
If however, you feel as though your e-Liquid is not made to the standards that it should be, please don’t hesitate to contact us, in the very rare case, something is wrong with the liquid we will of course replace it. We cannot exchange liquid for another, and returns cannot be made for simply not enjoying a flavour that was found to be made correctly.
Products may be returned within 30-days of receiving them, provided they are unused, and sealed in their original manufacturer’s packaging and accompanied by a physical copy of the receipt or invoice. These terms apply to purchases made in-store and online. Unfortunately consumables are always a final sale (e-juice, coils, tanks, accessories, drip tips, replacement parts, re-buildable supplies, etc).
Herbal Vaporizers cannot be returned for any reason once they have been opened or used. Please contact manufacturer for any warranty claims. Products that are unused and still sealed in original packaging may be returned within 30 days of purchase, accompanied by original receipt.
Shipped products to be returned, must be mailed to 416 Vapes Inc. head offices for inspection (at the customer’s expense). If the product is found to be defective, a replacement will be sent, or a refund/store credit if unavailable. If the product is not found to be defective, it will be shipped back (at the customer’s request and expense).